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audio playback problems

New Here ,
Feb 11, 2020 Feb 11, 2020

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Hi all

I've been communicating with adobe support for a bit, but would love other suggestions. I am using adobe connect to record audio only of in-person therapy sessions for an internship (school and site supervisors need to be able to hear playback). I did this last semester with no problem, but suddenly the audio is horrible quality - breaking in and out, and 99% inaudible. I don't think it's a microphone issue because I have tried with 2 different laptops and an ipad & have also tested the audio on each. Support is trying to recover the lastest recording and asked me to try to url adding /?proto=true but that made no difference. He also said there were some bugs that would be fixed on the next release. My question is what can I try on future recordings before bug fixes happen? I'll be attempting to record a few more times this week - any suggestions helpful. (external mic not a great option because I'm not set up in an office & I don't think is a mic problem) Thanks!

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LEGEND ,
Feb 14, 2020 Feb 14, 2020

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This may be related to the VoIP audio issues that Adobe has been working through with the HTML client in Connect 10. I believe that 10.6.1 should be a huge step forward in improving the audio quality in the HTML client, but this may not affect (improve) older recordings. The support team at Adobe may be able to help, but the final answer may just be a newer version of Connect.

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