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Bug: Losing a video after moving it from Meetings to Content

New Here ,
Apr 08, 2016 Apr 08, 2016

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We've been using Adobe Connect for a while. Recently, we discovered an odd issue difficult to duplicate. After we finish a recording we routinely move it from Meetings to Content but sometimes the recording gets lost in the process.

We typically follow these steps:

1) go to Meetings -> Shared Meetings

2) in the Meeting List select a meeting

3) tick/select a recording of a Meeting to move

4) click Move to Folder

5) select a Content folder to move the selected recording to

6) click Move

7) a confirmation pops up: The following items were moved successfully.

8) go to the Content folder where the recording was moved to and locate it there

9) invoke either of these actions Edit Recording or Make Offline, they both yield the same error: "Not Found The selected resource does not exist. For further assistance...".

If we try invoke Edit Recording using the below link format, we get the same error: Not Found ...

https://xxx.adobeconnect.com/yyy/?pbMode=edit&page=m

Curiously, we can download the recording using the below link format.

https://xxx.adobeconnect.com/yyy/output/patria.zip?download=zip

I'm happy to provide exact links to the Admins/Developers via PM or email.

Please advise.

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LEGEND ,
Apr 11, 2016 Apr 11, 2016

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I'd recommend you reach out to Adobe Support to see if they can identify why the recordings are not available after moving them. https://helpx.adobe.com/adobe-connect/connect-support.html

Since you can download the source files as a zip, have you tried re-uploading that zip to the Content library to see if they work then? Could be a workaround, plus you could then have a custom URL for your recordings...

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Adobe Employee ,
Apr 15, 2016 Apr 15, 2016

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Hi,

The error you mentioned (Not Found, The selected resource does not exist) has nothing to do with recording being moved to Content folder. Affected recordings would throw the same error when you will try to make its Offline copy or to edit it while it is still at its parent Meeting recordings folder. The basic problem with these recordings is its files not being saved at the permanent storage location on server. We will review the URLs you provided in your support ticket and would get back to you with the root cause of why files were not saved.

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