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Can a host take over or remote control into a participants PC?

Guest
May 02, 2012 May 02, 2012

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When a participant attends a abobe connect meeting, can the host remote controls or take over the participants PC?

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Desktop application

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LEGEND ,
May 02, 2012 May 02, 2012

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Only if the participant is given the ability to share their screen, and then accepts the host's request to share control.

There is no automatic takeover option.

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Community Beginner ,
Feb 05, 2013 Feb 05, 2013

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Can anyone detail how to do so?

I just started my adobe connect trial today.

I invited my client to an adobe connect meeting tonight at 6, at which point I would like to take over control of my client's computer and do some things for him. poked around online today, but I can't seem to find a how-to for accomplishing this. Any help would be greatly appreciated. Thanks in advance!

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LEGEND ,
Feb 05, 2013 Feb 05, 2013

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When you client is sharing their screen you will see a "Request Control" button on the top right of the share pod. Click that and then they need to approve your request. Then you will have shared control of their computer.

Remote Control.JPG

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Community Beginner ,
Feb 05, 2013 Feb 05, 2013

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Yes, but I'm wondering how to get to that point.

Client is COMPLETELY NOT computer saavy, unfortunately - Plus I've never done this before.

I have set up the meeting with me as the host and also selected "auto-promote participants to presenters". I figured that might be a good starting point.

How do I get the participant (now a presenter) to share HIS screen?

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LEGEND ,
Feb 05, 2013 Feb 05, 2013

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In the middle of the Share pod is a button for "Share My Screen". Have them select that button and then share their desktop. They may need to install the add-in, but that should only take a couple seconds. Then they will need to click the button again.

Share My Screen.JPG

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Adobe Employee ,
Feb 05, 2013 Feb 05, 2013

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Concise steps, Jorma!

clevelanddesign: You may want to remember these screenshots or bookmark these steps for later reference.

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New Here ,
Feb 06, 2013 Feb 06, 2013

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This is ture say Jorma Jennings

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