Can't install add-in for non-administrator

Report · Nov 22, 2012

Hello all,

I'm having trouble getting the Adobe Connect add-in installed under a non-administrator user's account. I found a successful method of installing it in this thread, but that method is no longer working for me. As the forum in question is currently down, I'll paste the post below:

I know this is an old thread, but we recently had this issue. Our users do not have the ability to install software, and using admin credentials at the UAC prompt installed it in the admin's profile, instead of the user's.

Here's how we solved it and made it per computer on Vista SP2. All without turning UAC off.

1) Log in as an admin and install the Connect Add-In.

2) Browse to the plug-in directory; directory should contain 1 .exe and 1 .s. **Note, there is a space in ...\Flash Player\...**

C:\users\%your_admin_account%\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin6x5\

3) Run the connectaddin6x5.exe file, which will create 2 .dll files. It will also launch a window, which is okay to close after the 2 .dll files have been created.

4) Copy "\www.macromedia.com\bin\connectaddin6x5\*.*" to a central location for easier access.

5) Copy "\www.macromedia.com\bin\connectaddin6x5\*.*" to c:\users\default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin6x5\*.*

**When any new user to the system logs in and their profile is generated, this will include the Connect Add-In plugin

6) For users who already have a profile, we created a simple .bat script to xcopy the directory structure and files created in Step 4 to "C:\Users\%UserProfile%\AppData\Roaming\Macromedia\Flash Player\"

7) Have the user run the script once and the plug in will be installed for the user.

8) Log in to/Refresh the meeting.

--------------------

I hope this helps. If there's a better way to do this without disabling UAC, I'm interested. Or maybe an MSI to push with GPO. Or even a Setup.exe that can be run with User privileges. But with 10-15 users per computer and 100+ computers, this was our best solution.

Evan Franklin

Field Service Engineer, SAIC

The computer that I used this method on had the add-in working fine until a few days ago, when the add-in stopped being recognized. Repeating the process yielded no results. When installed as an administrator it works fine, and launching the browser under administrator credentials allows the add-in to run, but this is not an acceptable solution for the long-term.

Any help would be much appreciated.

Report · Jan 15, 2013

Having the same problem has anyone come up with a fix yet?

Since the connect 9 update to our hosted account we can no longer use in the connect add-in for meetings. we lose all the screen sharing option that we once had working fine.