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Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

New Here ,
Dec 07, 2017 Dec 07, 2017

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We have working Adobe Connect 8, but began to appear bugs with new FlashPleer.

1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

2) where download updates if yes?

3) is free?

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correct answers 1 Correct answer

LEGEND , Dec 07, 2017 Dec 07, 2017

андрей98042044  wrote

1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

Of course. Upgrading to a newer version is a well documented process. The installation/migration guide for Connect discusses the path for upgrading from various versions of Connect. http://wwwimages.adobe.com/content/dam/acom/en/devnet/Images/connect_9_install.pdf

андрей98042044  wrote

2) where download updates if yes?

You will need to get the installers from Adobe's licensing website https://licensing.adobe.com/

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Adobe Employee ,
Dec 07, 2017 Dec 07, 2017

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Moving to Connect General Discussion​

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LEGEND ,
Dec 07, 2017 Dec 07, 2017

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андрей98042044  wrote

1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

Of course. Upgrading to a newer version is a well documented process. The installation/migration guide for Connect discusses the path for upgrading from various versions of Connect. http://wwwimages.adobe.com/content/dam/acom/en/devnet/Images/connect_9_install.pdf

андрей98042044  wrote

2) where download updates if yes?

You will need to get the installers from Adobe's licensing website https://licensing.adobe.com/. All versions of Connect that have been available while your M&S agreement has been current will be found there.

андрей98042044  wrote

3) is free?

No. If you have maintained an M&S agreement with Adobe, access to newer versions would be part of that cost. If you are not current with M&S you will have to purchase new licenses of the new version of Connect. Contact your reseller to get the specifics of what it will cost you.

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New Here ,
Dec 08, 2017 Dec 08, 2017

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1) Ok, but this does not solve the problem described in Google Chrome incompatibility with Adobe Connect Add-in https://helpx.adobe.com/adobe-connect/kb/google-chrome-browser-incompatibility.html

2) Adobe Connect 9.7 solve this problem?

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LEGEND ,
Dec 08, 2017 Dec 08, 2017

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Well, that's a very different question from the first post.

As to the Chrome compatibility, that issue is pretty old. This issue was around the changes Google made to how the browser handled flash with version 21-23. The current version of Chrome is 62. I've not seen this issue in years, personally. However, updating from 8 should resolve this issue, if you are still seeing it with your users.

The best way to identify which version of Connect addressed this issue is to go through the release notes. Adobe Connect Release Notes of all releases

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