• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

New Here ,
Dec 07, 2017 Dec 07, 2017

Copy link to clipboard

Copied

We have working Adobe Connect 8, but began to appear bugs with new FlashPleer.

1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

2) where download updates if yes?

3) is free?

Views

397

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Dec 07, 2017 Dec 07, 2017

андрей98042044  wrote

1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

Of course. Upgrading to a newer version is a well documented process. The installation/migration guide for Connect discusses the path for upgrading from various versions of Connect. http://wwwimages.adobe.com/content/dam/acom/en/devnet/Images/connect_9_install.pdf

андрей98042044  wrote

2) where download updates if yes?

You will need to get the installers from Adobe's licensing website https://licensing.adobe.com/

...

Votes

Translate

Translate
Adobe Employee ,
Dec 07, 2017 Dec 07, 2017

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 07, 2017 Dec 07, 2017

Copy link to clipboard

Copied

андрей98042044  wrote

1) Can we upgrade our "Adobe Connect 8" to "Adobe Connect 9" version?

Of course. Upgrading to a newer version is a well documented process. The installation/migration guide for Connect discusses the path for upgrading from various versions of Connect. http://wwwimages.adobe.com/content/dam/acom/en/devnet/Images/connect_9_install.pdf

андрей98042044  wrote

2) where download updates if yes?

You will need to get the installers from Adobe's licensing website https://licensing.adobe.com/. All versions of Connect that have been available while your M&S agreement has been current will be found there.

андрей98042044  wrote

3) is free?

No. If you have maintained an M&S agreement with Adobe, access to newer versions would be part of that cost. If you are not current with M&S you will have to purchase new licenses of the new version of Connect. Contact your reseller to get the specifics of what it will cost you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 08, 2017 Dec 08, 2017

Copy link to clipboard

Copied

1) Ok, but this does not solve the problem described in Google Chrome incompatibility with Adobe Connect Add-in https://helpx.adobe.com/adobe-connect/kb/google-chrome-browser-incompatibility.html

2) Adobe Connect 9.7 solve this problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 08, 2017 Dec 08, 2017

Copy link to clipboard

Copied

LATEST

Well, that's a very different question from the first post.

As to the Chrome compatibility, that issue is pretty old. This issue was around the changes Google made to how the browser handled flash with version 21-23. The current version of Chrome is 62. I've not seen this issue in years, personally. However, updating from 8 should resolve this issue, if you are still seeing it with your users.

The best way to identify which version of Connect addressed this issue is to go through the release notes. Adobe Connect Release Notes of all releases

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines