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Cannot connect to a room on mobile app

Community Beginner ,
Oct 29, 2017 Oct 29, 2017

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When I try to connect a room on app mobile (android tablet), the app redirects me to my internet browser and asks me for the password. After typing the password and validated, the browser tells me to need flashplayer. What is the interest of the application in this case ?

I saw the guide for tablet and that indicates that the username and password are requested directly in the application, which is not my case :

http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/mobile/acm20-gs-participants-tab...

Any idea ?

Thanks

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correct answers 1 Correct answer

LEGEND , Nov 01, 2017 Nov 01, 2017

The mobile app is for live meetings only. Meeting recordings have never worked or been supported on the mobile app. You will either need watch the recordings on a computer or have the owner of the recording create an MP4 of it that would be mobile friendly.

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LEGEND ,
Oct 29, 2017 Oct 29, 2017

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I've not heard of the app re-directing to a browser before. It should ask for login credentials in the app when joining a room or let you know that the URL provided isn't a valid meeting URL.

The URL should look something like http://company.adobeconnect.com/room/. Is this similar to what you are using to try to enter the room?

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Community Beginner ,
Nov 01, 2017 Nov 01, 2017

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Yes, and the URL works on my mac.

But I tried something yesterday: I can join a room on my tablet if it's live. I have the problem only for recorded meetings. Maybe the application does not allow to see recorded meetings ...?

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LEGEND ,
Nov 01, 2017 Nov 01, 2017

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The mobile app is for live meetings only. Meeting recordings have never worked or been supported on the mobile app. You will either need watch the recordings on a computer or have the owner of the recording create an MP4 of it that would be mobile friendly.

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Community Beginner ,
Nov 02, 2017 Nov 02, 2017

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Damn... Thanks for that clarification.

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