Cannot input audio token

[neeena]

I can see that an audio token has been allocated in my Adobe Connect session but when I dial in I am not prompted to enter the audio token which results in two items being displayed for each participant(name and number). Why does this happen?

I am aware that I can merge these but if you have lots of participants then it is difficult to know which audio belongs to which participant.

thanks

[E_slinger]

Hello Neeena,

What do you have for a provider?

I went through this a few months ago and it was a big headache...however I did eventually land on a solution, all be it not a perfect one.

This worked for me (we have Centrury Link as a provider) here are the steps. Perhaps they will help you.

The participant needs to take to link their phone/web presence together:

                              Dial in - click the "Dial-in to the Audio Conference via Phone" radio button.

1. Dial the conference number: 1-###-###-####
2. When prompted, key in the Participant Code
   1. Leave the box open!!
3. The operator will "confirm your passcode…" then add you to the meeting
4. Once you are added to the meeting you need to enter your Token#
   1. NOTE: You will need to complete this next step rapidly:
      1. Press the * key then immediately
      2. Start typing the string of numbers (keep typing even when the operator starts to talk!!)
      3. Press the # key
   2. The operator should tell you that you "will now rejoin the meeting…"

Those steps work for me...but it is difficult for the users to get at first. The * engages the help feature on our con call so they need to ignore the help-assistant and just input their Token + #.

That should give you a place to start...good luck!

[neeena]

Hi,

We are using Intercall as an audio provider.

These steps do sound difficult for all the participants to do.

Thanks for yout help