I can see that an audio token has been allocated in my Adobe Connect session but when I dial in I am not prompted to enter the audio token which results in two items being displayed for each participant(name and number). Why does this happen?
I am aware that I can merge these but if you have lots of participants then it is difficult to know which audio belongs to which participant.
What do you have for a provider?
I went through this a few months ago and it was a big headache...however I did eventually land on a solution, all be it not a perfect one.
This worked for me (we have Centrury Link as a provider) here are the steps. Perhaps they will help you.
The participant needs to take to link their phone/web presence together:
Dial in - click the "Dial-in to the Audio Conference via Phone" radio button.
Those steps work for me...but it is difficult for the users to get at first. The * engages the help feature on our con call so they need to ignore the help-assistant and just input their Token + #.
That should give you a place to start...good luck!
We are using Intercall as an audio provider.
These steps do sound difficult for all the participants to do.
Thanks for yout help