Cannot see list of viwers for an adobe connect recording

Report · Aug 03, 2021

When I get to the summary page, its says 14 people have viewed the recording. When I click "by users", it only lists the two administraotrs who logged in on the day, the other 12 people viewing the recording are not showing, despite changing the filters to at least a year ago. Is this an adobe issue or does anyone know a way around it? Currently on hold to adobe connect, third time I have rung, noone seems to know what I am talking about!

Report · Aug 04, 2021

If a viewer is logged into Connect when they access the recording then it will have a record of that person watching it. However, if you have access to the recording set to 'public' then Connect will serve up the recording to anyone with the link and not ask for authentication. In that case, Connect wouldn't have any ability to know who is watching as they are not logged in. As a result, no additional users are in the 'By Users' report.