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Cannot view recordings from hosted account

New Here ,
Mar 26, 2021 Mar 26, 2021

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- Using a hosted account, we are unable to view/download recordings that are older than 8 years old. (Why we have recordings that old is another discussion altogether.)

- Has anyone been able to view/access older recordings since the transition to Connect 11.x?

TOPICS
Account management , Administration , Desktop application , HTML client , Meetings

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LEGEND ,
Mar 30, 2021 Mar 30, 2021

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This is a known issue, and the short answer is those recordings were never built to work in an HTML based solution. Adobe is aware of the issue and is working on a solution. 

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