Certain Accepted Guests Cannot Enter Room

[LC_COLO]

Some users that try to access my Adobe Connect meeting cannot access the site.  Most of them are running Windows 7.  Is there a known issue with Windows 7 users accessing Adobe Connect?

[Jorma_at_CoSo]

What error or problem are they seeing?

[LC_COLO]

When I Accept their entry into the room it closes them out.  It seems to happen for users in Windows 7 not Windows XP.

[Jorma_at_CoSo]

Ok, do you know what browser they are running? Are they using the Connect Add-in?

When you say it closes them out, do you see them in the Attendee List pod, or do they just never show up?

Have you had them go to the Test Your Computer page? (You can substitute your server URL in the beginning) http://realeyesconnect.adobeconnect.com/common/help/en/support/meeting_test.htm

[LC_COLO]

One user was running IE 9.0 and it didn’t even ask them to install the Connect Add-in.

Another user was running Chrome and it didn't work, so I asked her to use IE and I we got the same results.  IE 9.  I am not sure if they are running 64 bit windows, but that might be the issue.  Several users have been installed with 64 bit.

[Jorma_at_CoSo]

Very strange. I'd have Support look at the logs for a meeting where this happens, and see if they can better identify why the users are not properly connecting to the meeting. Call them at 800-945-9120

[SeanaJones]

Hello,

I am having the exact same problem. One of my participants enters the room, the "Accept/Deny" window pops open, then quickly disappears. There is no time to "accept" or "deny" his entry. I have tried changing the meeting access to "everyone who has the URL for the meeting can enter the room" with no success. He still can't enter the room.

There are no problems with other participants. Just this one.

As the host, I am running IE9. One of my other participants is running IE7. Another is logging on with FireFox.

My problem participant is using IE7.

Any help?