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Connect 7 Error after Upgrade to Connect 9

Guest
Jan 08, 2014 Jan 08, 2014

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I have just upgraded my test environment to Connect 9 successfully but when i log in I get an Adobe Acrobat Connect 7 Profesional error. I didn't get this when we were on Connect 8. Here is the error message in full

Adobe Acrobat Connect 7 Professional

error-internal-error-title

error-internal-error-body

Request Details:
============================ 
<actions mode="multiple">
  <action name="report-my-meetings">
    <param name="sort-date-begin">desc</param>
    <param name="filter-expired"/>
    <param name="include-user-count">false</param>
    <param name="filter-like-name"/>
    <order-by name="sort-date-begin"/>
    <orientation order="descending"/>
  </action>
</actions> +


Response Details: 
============================ 
<results>
  <status code="some-errors"/>
  <result>
    <status code="ok"/>
    <sco-nav>
      <sco sco-id="470507" type="tree" icon="folder" depth="0">
        <name>Training Catalog</name>
      </sco>
    </sco-nav>
  </result>
  <result>
    <status code="internal-error">
      <exception>[Macromedia][SQLServer JDBC Driver][SQLServer]Incorrect syntax near 'b'.</exception>
    </status>
  </result>
</results> +

Any ideas as to what might be causing this?

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correct answers 1 Correct answer

Deleted User
Jan 28, 2014 Jan 28, 2014

I contacted Adobe support to get help with this issue and thought I would add what we did to fix this issue incase any one else has a similar problem. The main issues were resolved when we found that I hadnt changed the compatibilty level of the database when I copied the database to a new server. Once this was changed form SQL 2000 to SQL2008 the issues went away. I believe Adobe Connect 9 requires that the database be a SQL 2008 database or higher.

Right click on the database and select proper

...

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LEGEND ,
Jan 08, 2014 Jan 08, 2014

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Looks like a SQL DB issue. It is possible you are facing a situation where the DB scheme didn't update properly, or missed an update. Contact Support and the SQL update scrips for versions 7-9 and run those. See if that resolves the issue.

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Guest
Jan 28, 2014 Jan 28, 2014

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I contacted Adobe support to get help with this issue and thought I would add what we did to fix this issue incase any one else has a similar problem. The main issues were resolved when we found that I hadnt changed the compatibilty level of the database when I copied the database to a new server. Once this was changed form SQL 2000 to SQL2008 the issues went away. I believe Adobe Connect 9 requires that the database be a SQL 2008 database or higher.

Right click on the database and select properties

Go to Options and change Compatitbilty Level to SQL Server 2008 (100)

Hope this helps

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LEGEND ,
Jan 28, 2014 Jan 28, 2014

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Thank you for sharing the solution. I'm glad you solved the issue.

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