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Connect API Down for Nearly 6 Days!

New Here ,
Apr 14, 2009 Apr 14, 2009

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Does anybody else use the Connect API for Connect Pro Hosted?

Our API access has been down for 19 hours now - I have multiple tickets opened with no response.

-Adam

Update 4/15:  Working on 48 Hours now.  It seems to me that a hosted service that stays down for days at a time may not be such a good deal.

Update 4/16: 3 days of unavailability for a hosted product is unacceptable - by any measure.  Is there any truth the rumors I heard that Adobe is on a company shutdown this week forcing most employees to take mandatory vacations?  If so, this seems like a stupid idea now doesn't it?

Update 4/19: After a 6 day downtime, we were able to get the problem fixed by hunting down an email address from the last time we had a major outage.  Our ticket in the support system still sits, unanswered, for 6 days.  In what world is acceptable for an unplanned outage to last 6 days?

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New Here ,
Jun 16, 2009 Jun 16, 2009

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I am somewhat new to the whole api / xml parade.  I type the calls manually to be able to set items outside of a curriculum to be prerequisites for a particular item inside of a curriculum.

Now, all of a sudden, it's not working as expected.  When I rebooted just to check now if I do an "sco-info" call it says resource not found?!

Does this mean the api is down?

What are the obvious symptoms that it's down?

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