• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Connect issue: "You cannot access this meeting because you are already attending the maximum number"

New Here ,
Mar 22, 2013 Mar 22, 2013

Copy link to clipboard

Copied

Hi,

Since this Monday, we're frequently getting the error message "You cannot access this meeting because you are already attending the maximum number of allowed meetings (2). Please close one of your open meeting rooms." when trying to enter meeting rooms.

We've checked several times and we *never* have other meeting rooms open, not even from other accounts.

We also did not change anything to our subscription nor our account.

We then have to logout / login several times before we can enter the meeting room.

This is very annoying as we use Adobe Connect to give training courses, and the teachers are unable to connect.

We thought is was a temporary issue with Adobe Connect, but as said, it lingers on since Monday 18 March 2013.

Can anyone help us out here?

Thanks

TOPICS
Desktop application

Views

2.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Mar 23, 2013 Mar 23, 2013

Hi Jorma,

Thanks for your answer.

Turns out it's due to a change of license policy application by our Adobe reseller. They did not inform us of this change 😕

So nothing to do with Adobe Connect itself.

All the best

Votes

Translate

Translate
LEGEND ,
Mar 22, 2013 Mar 22, 2013

Copy link to clipboard

Copied

Sounds like it could be a session cookie issue. Have you tried clearing your browser's cookies when this happens and seeing if that solves the problem? Alternatively, you can also try logging in through a different browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 23, 2013 Mar 23, 2013

Copy link to clipboard

Copied

LATEST

Hi Jorma,

Thanks for your answer.

Turns out it's due to a change of license policy application by our Adobe reseller. They did not inform us of this change 😕

So nothing to do with Adobe Connect itself.

All the best

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines