Connect Pro plugin hangs "Loading"

Report · Sep 08, 2009

Hi,

I have a problem on one computer (a Mac) whereby I launch my meeting room from Safari, it starts the Connect Pro Plugin (Mac) and then just hangs, staying on the loading screen. Using ?launcher=false on the URL allows the room to be opened just fine in Safari, but of course I cannot share my screen, etc. If I try to launch my meeting room from Firefox, the Connect Pro plugin works just fine.

I have tried removing cookies in Safari, emptying the cache in the Connect Pro plugin, with no joy.

Please help! Any advice or suggestions will be very welcome!

Report · Sep 10, 2009

Confirm you don't have more than one add-in loaded at a time, and try again? Mac currently only supports one add-in loaded at a time, so if Firefox opened the Add-in fine and its left running in the background you will have issues with Safari. Does that make sense?

matt rock | Technical Response Team, Connect | adobe systems

Report · Oct 27, 2009

I'm having the exact same issue. OS is 10.5.8. I've removed the previously installed addin (found at ~/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/) and started a new install. Same issue. Launcher=false in the URL allows me to participate in a meeting.

Firefox is not running, nor is any other browser instance or Connect Pro session.

Support had fixed this for me at one time but it seems to have reverted sometime recently with the new Connect release.