Connection limit with ACP7

[relmorph37]

I am using Adobe Connect Pro 7 licensed for 20 concurrent users. I am trying to get about 12 - 14 participants to join my meeting, but for some reason it seems to be limiting me to nine Participants. After that the participants that try to enter hang on the connection screen with an eventual server error. I had about three participants trying to connect that were hanging on the connection screen, and when I removed three other participants from the meeting, the ones that were hanging connected.

It is my understanding that 20 is a soft limit, and I see nothing in the server or meeting settings that would limit the number of participants. It also does not give any message about exceeding any limit.

I was wondering if there might be some kind of setting on the server itself ( as in the physical Server 2003 OS software) that might limit the connections, or possibly network settings?? I am currently at a loss to figure out what the problem is. Does anyone have any suggestions??

Update:

Discovered warnings in the application event viewer:

1) Source = FMS [Core] Connection Rejected by Server. Reason:[License Limit Exceeded]: [_defaultRoot_,_defaultVHost_]:Max connections allowed exceeds license limit. Rejecting connection to:meetingapp@localhost:8506/7/20602/.

2) Source = FMS [Master] Connection Penalty activated at time 1244644052.424488 with connections 11 and limit 10.

[simonc_shu]

Hi,

Did you ever resolve this problem?  I'm currently having the same issue and would really appreciate any advice on how to fix it.

Thanks,

Simon

[relmorph37]

In my case, I discovered that I had two license files in C:\breeze\comserv\win32\licenses. I am not certain what happened, but the license.lic file which the program was using had no reference to FMS in it. I had a second file named license.lic.old which has a reference to FMS in it. I renamed the old file to replace the license.lic file and restarted the Flash Media Server (FMS) service, and I was able to join 20 participants again. It's been a while, so I don't recall what the files look like, but it was definitely the license file that was the root of the problem. Hopefully it will at least give you a place to start - no one ever responded to my post, so I just kept digging. Good Luck!

[simonc_shu]

Thanks for your reply.  I managed to speak to someone at Adobe in the end and my problem was also caused by the license.lic file.  He didn't specify exactly what the problem was but gave me a new license file to apply and after restarting the services everything worked correctly.  I think the problem might have occured after we upgraded from version 7 to 7.5 and moved to a Virtual Server.  Thanks again!

Simon

[relmorph37]

Classification: UNCLASSIFIED

Caveats: NONE

No problem

Richard E. Morrison

Ft. Drum, NY

Phone: 315-772-4726

Fax: 315-773-2921

richard.morrison@gdit.com

Fort Drum - " Fort Drum - The Army's Best Kept Secret."

[EB500]

Just in case anyone else runs into this, we ran into the same thing on our serve, seemingly at random. We hadn't done anything specific to the server and it had been running relatively issue free for several months. After pulling my hair out for a while, looking at logs, starting & stopping services, rebooting, etc. I eventually tried re-applying the license file. After re-applying the license and restarting, things started working again.

We were running ACP7.5.