I'm trying to get hold of somone in the team that organizes and presents the various online demos. Unfortunately, all emails from them come from a "DoNotReply" address, all phone numbers go to Tech Support or Sales (which in turn seems to direct to a reseller) and the one person for whom I have managed to obtain an email address never rersponds! No other contact details are given.
My issue is twofold:
Come ON Adobe! What gives? Can somone PLEASE contact me, or provide me with contact details?
Rather than trying to get a hold of Adobe for this, I'd recommend you reach out to a reseller. They should be more than happy to demo/train and support your endeavours with Adobe Connect. And if one doesn't answer the phone, the next one probably will.
As I said on the other forum, whilst I appreciate the suggestion, it doesn't really answer my question or deal with the issue, does it?
These are Webinars organized by Adobe themselves. The experience I am having trying to join them and / or contact the team responsible as absolutely awful. I'm not looking for a sales presentation, I'm trying to get in-depth, technical information, which is what these webinars are supposed to provide.
Can someone from Adobe themselves, in the department responsible, please reach out to me?
I suppose it's all how you look at it. Some resellers will only be interested in closing a deal while others are focused on customer success. We all benefit from users of Connect who grow by using the product, and features like building custom pods create a solution with Connect that you can't find anywhere else. So, assuming Connect is being purchased, why not work with a reseller who will support your use and growth in Connect? Someone who is as commited to your success with the tool as you are.
I'd be happy to have a PM conversation about my thoughts on who would be the right fit for you, if you are interested. Alternatively, you are welcome to ask questions here. This is a user community forum (like the other one) and we may be able to point you in the right direction or give you the guidance needed to move forward with what you are trying to do.
Oh, and don't expect anyone from Adobe to respond here. It's not part of their job role and I've not seen an Adobe employee respond in this forum for quite some time. You'd probably be better off reaching out to Adobe Support, but I'd probably go with a reseller first with those two choices as well. But, the choice is yours.