Does anyone know how to contact the Demo / Training team?

Report · Aug 21, 2020

Hi,

I'm trying to get hold of somone in the team that organizes and presents the various online demos. Unfortunately, all emails from them come from a "DoNotReply" address, all phone numbers go to Tech Support or Sales (which in turn seems to direct to a reseller) and the one person for whom I have managed to obtain an email address never rersponds! No other contact details are given.

My issue is twofold:

I sign up for webinars which result in a calendar invite being sent out, for a time which bears no relation to the time of the Webinar. For example, I have just signed up for a webinar this afternoon (the "Daily Demo"). According to the sign-up, this is at 4:00 Eastern, but the calendar invite is for 6:00! and the invite contents say it's at 1:00 GMT-7, which, after some mental gymnastics I figured out is 4:00 EEastern. Also, on the signup form is a link to download a calendar invite, but that results in a server error (please report to the administrator - I wish I could!)
I am finding that webinars are either cancelled without warning. For example, "Create Your First Custom App for Adobe Connect", on June 16th, where I connected at the appointed time to be met with a "This session is cancelled" screen. Or I turn up and just wait. For example, there was supposed to be a "Say Hello to the New Adobe Connect!" today. I have been attached to the session for over an hour (covering both the calendar invire time and the invite contents time) and my entry request is "pending approval". I also tried calling in and I get "you will hear music until the host arrives"...

Come ON Adobe! What gives? Can somone PLEASE contact me, or provide me with contact details?

Report · Aug 21, 2020

Rather than trying to get a hold of Adobe for this, I'd recommend you reach out to a reseller. They should be more than happy to demo/train and support your endeavours with Adobe Connect. And if one doesn't answer the phone, the next one probably will.

https://www.adobe.com/products/adobeconnect/partner-listing.html

Report · Aug 21, 2020

Dude,

As I said on the other forum, whilst I appreciate the suggestion, it doesn't really answer my question or deal with the issue, does it?

These are Webinars organized by Adobe themselves. The experience I am having trying to join them and / or contact the team responsible as absolutely awful. I'm not looking for a sales presentation, I'm trying to get in-depth, technical information, which is what these webinars are supposed to provide.

Can someone from Adobe themselves, in the department responsible, please reach out to me?

Report · Aug 21, 2020

I suppose it's all how you look at it. Some resellers will only be interested in closing a deal while others are focused on customer success. We all benefit from users of Connect who grow by using the product, and features like building custom pods create a solution with Connect that you can't find anywhere else. So, assuming Connect is being purchased, why not work with a reseller who will support your use and growth in Connect? Someone who is as commited to your success with the tool as you are.

I'd be happy to have a PM conversation about my thoughts on who would be the right fit for you, if you are interested. Alternatively, you are welcome to ask questions here. This is a user community forum (like the other one) and we may be able to point you in the right direction or give you the guidance needed to move forward with what you are trying to do.

Oh, and don't expect anyone from Adobe to respond here. It's not part of their job role and I've not seen an Adobe employee respond in this forum for quite some time. You'd probably be better off reaching out to Adobe Support, but I'd probably go with a reseller first with those two choices as well. But, the choice is yours.