Does remote access still exist in Connect v12.x?

[Randy Hagan]

Tried to use remote access to help a client through Connect yesterday. I could get as far as seeing the client's screen, but couldn't find or activate remote access through the session.

Other than a cryptic note that "commands have been moved in the latest version" splash screen when I signed in, and a search that essentially gave me notes along the lines of "yeah, remote access exists but it sucks" for posts dated in 2010 and 2014, there's no later mention of whether the features still exist much less how to use remote access if it still exists. And help files are nonexistent.

Is remote access a deprecated feature these days? And if it's not, how do I use it with my clients with Connect v12.x?

[Jorma_at_CoSo]

Yes, it still exsists. Still requires the user requesting control to have Presenter level rights or higher to the Share pod. This can be done by promoting a user to Presenter or Host, or by giving them Enhanced Rights to the Share pod as a Participant. Then they'll see the Request Control button and you can approve/deny as appropriate.

[Randy Hagan]

Thank you!

I do remote support for senior clients and sometimes they can't wrap their heads around the concept of Quick Assist. I'm going to get this process down today to make my skittish clients just a little bit easier.

Thank you again,

Randy