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Double users

New Here ,
Apr 04, 2013 Apr 04, 2013

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Hello im Marc,

i have a problem with my adobe connect 8, yesterday i stayed in a meeting with my workers. In one moment all users disconnect automatically the meeting and wait 5 second and connect automatically in the same meeting, but i saw every users are double, i stayed two users Marc and Marc 1 and my workers same. What is the problem??? Please give me a solution.

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LEGEND ,
Apr 04, 2013 Apr 04, 2013

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Adobe doesn't know the difference between someone leaving the meeting and coming back in, vs. a loss of Internet connectivity. If someone leaves the room, the session Cookie on their computer will continue to be good for 7-15 min. The usernames without numbers would likely go away after a few min, leaving the usernames with the '1'.

The best solution is to either have them go into a new meeting room, or close the meeting room and clear their cookies (or choose a different web browser) and then come back into the room.

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New Here ,
Apr 08, 2013 Apr 08, 2013

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Thanks for help jorma.

Yesterday I tested my computer because i thought the error is the cookies.

I opened a new meeting and closed window's meeting, and open a new window and connect in the same meeting, but i have only one user no double, i don't know what is the problem.

And my second test, i see logs in my server but i dont see any errors in logs. I don't know what is the problem.

Thanks for you help.

by M

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