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Downloaded recordings have audio but no video?

Community Beginner ,
Mar 14, 2014 Mar 14, 2014

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We have a server set up to automatically download our class recordings every night. It has worked fine since we set in up last July.

However, the last few days it has been delivering FLV files with only audio, no video.

Here are some diagnostics:

1. The recordings play fine when streaming or downloading, video is there on the Adobe recording server.

2. We can see the video playing as it downloads on our local recording server (we have a laptop RDP into the server at all times, so that the server generates the video for the recording).

3. The downloaded FLV files are markedly smaller and clearly can only hold audio, not video.

Thus far, only one class has complained, but I expect a wave of complaints and a backlog of classes needing to be re-recorded.

Is there some setting or bad Plug-In version that could be causing this?

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Adobe Employee ,
Mar 14, 2014 Mar 14, 2014

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Hi,

We will require few details from you..

1. Your server URL.. if it is a licensed server, what is the Comnect version running on your server?

2. Your addin version

3. Your Operating system

4. Is it happening with only recordings of one specific meeting or you can reproduce the issue at will? If at will, any repro steps will be greatly helpful.

Hope we can debug it and provide a solution that works for you.

Thanks

Sameer Puri

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New Here ,
Mar 18, 2014 Mar 18, 2014

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if you find a solution, please let me know as well

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Community Beginner ,
Mar 19, 2014 Mar 19, 2014

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Sameer,

1. We are hosted by Adobe, we are running AC 9.1 as far as I know, but the Administration panel does NOT give the version number.

2. I just downloaded and installed the latest addin. The downloaded ZIP file is named ac_addin_win_959 --how else can you get the Addin version #?

3. OS is Windows Server 2012

4. Any recording plays fine, with audio and video, but when I examine the saved FLV file, it only has audio.

If Hunyuan's comments below are correct, is there any way I can download an earlier version of the Adobe Connect addin, before the update on March 10th sent my program into a death spiral?

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New Here ,
Mar 18, 2014 Mar 18, 2014

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I have the same problem, I clarified it already with customer service, it si the new add-in bug conflicting with windows 8, you need to download the FLV to older windows, it started for me as well this week since the new add-in. They say will fix it only (maybe) with next add-in, so find another computer

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