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Downloading the FLV file no longer contains video; only the audio comes across. It used to work. Has anything changed?

New Here ,
Feb 05, 2016 Feb 05, 2016

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Downloading the FLV file no longer contains video; only the audio comes across.  It used to work.  Has anything changed?  We are self-hosted.  Adobe Presenter 9, Connect 9

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LEGEND ,
Feb 05, 2016 Feb 05, 2016

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How are you downloading the video? Is this a meeting recording you are making an off-line FLV or are you using the method of adding /output/YourName.zip?download=zip?

You mention Presenter, is the presenter content what is not coming down with your recording?

Can you clarify your process?

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New Here ,
Feb 05, 2016 Feb 05, 2016

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We are going after getting the video from the Recording.

Amy Schiedermayer

Blackboard/Curriculum Support

Fox Valley Technical College

920-735-4816

online@fvtc.edu<mailto:online@fvtc.edu>

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LEGEND ,
Feb 08, 2016 Feb 08, 2016

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Ok, so how are you currently attempting to get the video from the Connect server?

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New Here ,
Feb 08, 2016 Feb 08, 2016

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We rebooted the server. I need to test if that was the issue.

I appreciate your help. Stay tuned.

Amy

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