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Error uploading content in sharing pod under Linux

New Here ,
Aug 18, 2015 Aug 18, 2015

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Connect version: 9.3.1 (HTTPS and RTMPS)

Hi all,

All Linux users can't upload files in sharing pod in meeting session, but they can do upload of these same files in Adobe Connect central content page.
When i try to upload a file in the sharing pod, a converting error occurs and the file appears in content library but have no data (0 kb) and it can't be used.

For Windows users, uploading these same files is correctly functioning directly in the meeting room even in Adobe Connect central.

No logs in errors.log, breeze.log or access.log.

Any ideas ?

Thank you.

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LEGEND ,
Aug 18, 2015 Aug 18, 2015

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I don't see any notes about this in the known issues for 9.3 (which doesn't mean it's not a known bug). You can find the release notes here: Adobe Connect Help | Release Notes

You may be best served by reaching out to Adobe Support and see if they know of the issue and if there is a resolution, with either a patch or an upgrade, that you can apply. Being an issue with Linux, I wouldn't be terribly surprised if their resolution is to upload to the Content Library first, but it never hurts to ask. Adobe Support can be contacted here, Adobe Connect Help | Adobe Connect Support, or through your Platinum Support agreement's contact.

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