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FEATURE REQUESTS

Community Beginner ,
Jan 30, 2020 Jan 30, 2020

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I didn't see this here for Adobe Connect, but I'd like to start it.

 

I'm hoping to achieve a few things here. NOT boggle down the moderators with sifting through pages and pages and pages and pages of "I want that too!" or "Me too!" or anything that is NOT actually a request.

 

Instead, I am kindly asking you to hit the Like (Thumbs Up) button for any requests you see here. That way the moderators will be able to see a concentrated list of ONLY Feature Requests with each Feature Request's number of Likes acting as the amount of support that Feature Request has from the community.

 

So, here are the rules:

1) ONLY Post Feature Requests Here; no confirmation that you want that feature too.

2) If you also want to see that feature, please, hit the Like (Thumbs Up) button.

3) Try to use "Reply" to post more Feature Requests or if you want to "add" something to the description of a Feature already Requested; then that "addon" description can be voted on separately.

4) If you have a question for the Feature Requester, please click on the user's name and send them a message.

5) Try to keep Feature Requests to separate posts so that each Request can be voted on individually.

 

I don't make the rules, but if we can keep these rules solid, it will make things easier for the developers, which can help get the feature created faster and better.

 

I hope this helps...

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Desktop application , Meetings , Mobile client

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Community Beginner ,
Jan 30, 2020 Jan 30, 2020

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FEATURE REQUEST:

Platform: Mobile and Desktop
Description: Push to talk option with definable triggers (like a keystroke or a combo of keys).

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Community Beginner ,
Jan 30, 2020 Jan 30, 2020

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Platform: Mobile and Desktop

Description: Shortcut Keys for Hands Up buttons (also definable).

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LEGEND ,
Jan 30, 2020 Jan 30, 2020

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Result

Windows

Mac OS

Toggles Raise-Hand status

Ctrl+E

Command+E

 

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New Here ,
Feb 08, 2020 Feb 08, 2020

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FEATURE REQUEST:

Platform: Mobile and Desktop
Description: in class recorded change the speed of playback forward and backward buttons and even a check to skip downtime without the teacher speaking very very interesting <<< << <=> >> >>> like many conventional video players

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Participant ,
Apr 10, 2020 Apr 10, 2020

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I'm being told that Mobile Users can't access recorded content in the curriculum? Isn't that the point of Adobe moving from Flash to HTML5?

If that's true that's nuts. We have a ton of people asking for iPad or SmartPhone access to recorded on demand content.

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LEGEND ,
Apr 10, 2020 Apr 10, 2020

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Depends on what your recorded content is. The Curriculum viewer is HTML based. If your Course containing the recorded content is Flash based, then no, mobile won't be able to access it. You'll need to update your Course content at this point. 

However if you have a Connect Meeting Recording as a Course, the Meeting Recording should play back in the HTML client of Connect, so mobile users could watch it.

Are you or your learners having a problem on mobile devices?

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Participant ,
Apr 10, 2020 Apr 10, 2020

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Hi Jorma - yes - I tried and can't even log in on my iPhone?

we have been looking to update from Connect recordings ( both meetings and reformatted to mp4) and have been running a trial of the Training license. Created a sample curriculum including PDF's, PPTXs and mp4s but I'm now being told students can only access this on a desktop not a smart device? We have a majority now asking to use a smart device for on demand content - and being able to add them to a curriculum would be perfect.

 

I sent this question: "

So the Mobile App can not be used for a Virtual Curriculum? Isn’t that the point of it?

And isn’t that the point of switching to HTML5? To enable mobile users to access non Flash based items which we have just spent hours converting from Flash to mp4?

 

https://helpx.adobe.com/adobe-connect/adobe-connect-mobile-help.html

"Adobe Connect for mobile is an app that you can use to attend live meetings, virtual classrooms, and seminars. Recorded sessions can be made available to mobile users in the MP4 format. Users can access these MP4 videos hosted on Adobe Connect from most devices by tapping or entering the video URL. The device's video player then takes over and plays the MP4 recording."

 

The reply I got was "

The mobile client is for accessing rooms only.  It is not used for accessing recordings, curriculums, courses, content, the connect home page, et cetera.

If items require flash, mobile users will not be able to access them."

 

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LEGEND ,
Apr 10, 2020 Apr 10, 2020

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I'm sure I've asked before, but I've had a lot of customer support stuff in my head in the last few weeks so forgive me. What version of Connect are you using? 

I just tested with 10.6.1 and I was able to go to my curriculum link in Safari on my iPhone (6 so don't roast me for having some new fancy tech) and was able to login and access the Curriculum page. However, the HTML viewer option for the recording as a Course in the Curruiculum doesn't seem to work. I'll bring it up with Adobe.

My workaround in the mean time would be to use the External Training item in the Curriculum and put the direct link to the recording there. When I do that I am given the option to play back the recording in my browser and the curriculum does track that I accessed it, just like it would for the recording Course item.

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LEGEND ,
Apr 10, 2020 Apr 10, 2020

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And the reply you got about the Mobile app is exactly right. It is only for live sessions in Connect. No on-demand content from connect will work in it. 

 

The whole point of the Mobile app was/is to join live sessions.

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Participant ,
Apr 10, 2020 Apr 10, 2020

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Ok to your first reply - and you're one up on me mine is an iPhone 5 (:

I can try that but Adobe themselves say this on their support page?

https://helpx.adobe.com/adobe-connect/adobe-connect-mobile-help.html

"Adobe Connect for mobile is an app that you can use to attend live meetings, virtual classrooms, and seminars. Recorded sessions can be made available to mobile users in the MP4 format. Users can access these MP4 videos hosted on Adobe Connect from most devices by tapping or entering the video URL. The device's video player then takes over and plays the MP4 recording."

 

I just reinstalled the latest Mobile App and we're running the latest Connect version too.

I've tried using the Event Manager to track students accessing an on demand item but it's still not giving me the time in time out data in Reports.

 

My request to Adobe is students should be able to use mobile devices to access the curriculum and watch content on the Mobile App and I should be able to track that?

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LEGEND ,
Apr 10, 2020 Apr 10, 2020

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Don't waste your time fighting for the Mobile App. I understand the request and will do my best to communicate this to someone who will be able to make note of the need. 

The mobile app description says it can be used to "attend live meetings, virtual classrooms, and seminars." These are all the variants of the live meeting function in Connect. That is all the mobile app will ever do as it sits today. The rest of the statement is how you can have users access content outside of the app, in their device's web browser. 

There isn't really a time in/time out tracking of On-demand content in Connect. If you have a Course, it can track the time taken if it has that as part of it's SCORM or AICC set up. Connect Recordings can track the durration of viewing if the viewer is logged into Connect. My work around will be able to provide that detail, the report will just be outside of the Curriculum, and with the Recording in the Content Library. 

 

Because everything is going to HTML, I honestly wouldn't expect to see the Mobile App's functionality change greatly. In an ideal world it would support the playback of Meeting recordings, but everything else should work in in the devices' web browser. 

 

Glad I'm not on the oldest iOS device here, ha ha.

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Participant ,
Apr 10, 2020 Apr 10, 2020

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Adobe need to read this then and redesign the Mobile App for the 21st Century?

https://www.pewresearch.org/internet/2019/06/13/mobile-technology-and-home-broadband-2019/

and

https://www.pewresearch.org/fact-tank/2019/11/19/americans-favor-mobile-devices-over-desktops-and-la...

and

https://www.pewresearch.org/fact-tank/2020/03/16/as-schools-close-due-to-the-coronavirus-some-u-s-st...

and

Smartphones have altered the way many Americans go online. One of the biggest digital trends of the decade has been the steady rise of mobile connectivity. Smartphone adoption has more than doubled since the Center began surveying on this topic in 2011.

Then, 35% of U.S. adults reported owning a smartphone of some kind, a share that has risen to 81% today.

Adults are increasingly likely to name their smartphone as the primary way of going online. Today, 37% of U.S. adults say they mostly use a smartphone to access the internet, up from 19% in 2013.

The 2010s, meanwhile, were also the decade that saw the advent of tablet computers, which are now used by around half (52%) of U.S. adults.

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LEGEND ,
Apr 10, 2020 Apr 10, 2020

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I'm sure Adobe is aware, but can we have an honest conversation about how I NEVER actually want to attend/manage a live meeting or an elearning asset on my phone? Phone screen vs. computer screen - there is no competition for me. I'll take the computer screen every time. But maybe I'm a dinosaur 🤷‍

 

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Participant ,
Apr 10, 2020 Apr 10, 2020

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However some phones are enormous now? But this issue also applies to tablets, Samsung etc. and iPads.

Also in rural areas some folks have to hunt for a broadband WiFi connection and can't lug a desktop along.

I certainly wouldn't want to host a training on my phone but my iPad? We work with utilities who issue iPads to all their field workers - it's a great convenience to be sitting out on site somewhere in your truck taking 15 mins or so of a required CEU class? Yes I know there's Captivate but that has it's own set of issues.

No you're not a dinosaur but whether we like it or not this is the future - why is Zoom so popular, even with all it's quirks?

 

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New Here ,
May 24, 2020 May 24, 2020

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Pre-Load Layout/Page Before Display

 

For a much cleaner presentation, I'd like to see a layout loaded at the user's end before it is displayed.  I understand that the delay will be the same, but there is no reason to see the Loading.  It would be a nicer presentation (you guys always refer to "the Stage") if there was a clean switch from one layout (eg PowerPoint) to the next (eg. second presenters PPT).  They may only be possible now for those using the Desktop App, but should be available in HTML too.  

 

And if someone already suggested this, sorry, I didn't see it in my search.

 

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LEGEND ,
May 25, 2020 May 25, 2020

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The best way to meet this need is to use a set up commonly called Pod Layering. You can have multiple instances of a Share pod in a Connect layout, so you can have the instance with your presenation hidden behind the primary pods of the other layouts so the presenation is allways loaded and once you transition to the layout where your presentation is shown, it just moves infront of the other pods.

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New Here ,
Aug 13, 2020 Aug 13, 2020

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LATEST

FEATURE REQUEST:

The link pods send out a link to every user. Can we have it as an optional setting? For example:

-Links push to Only participants

- links push to Hosts and Presenters only

Etc.

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