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Files missing in recorded meetings

Community Beginner ,
Feb 04, 2013 Feb 04, 2013

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Hi all,

I recorded a number of meetings as pseudo-webinars for my client and included a downloadable PDF copy of the PPT deck in a Files pod.  However, when I moved the recordings over from the Recordings section to the Shared Content section (so I can run reports on the content), I now get a "Not Found" error message when I try to download each file.

I can see the "attachment item" in the meeting recordings folder, but it is clearly not being loaded into the recording.  Re-recording is unfortunately not an option because we have already distributed the links.  Is it possible to re-link this content or add a new file to a recorded session?

Thanks in advance for the help!

Dan

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LEGEND ,
Feb 04, 2013 Feb 04, 2013

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This may be a permissions issue, if  your room is not set to be publicly available. If the restrictions of the room require a un/pw for entry (or guest approval), then the content uploaded to the room will reflect the same, non-public, permissions. Either make the room publicly accessible or move the uploaded files to the Content library, preferably the same folder as the recording, so you can manage the viewing permissions of those objects as well.

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Community Beginner ,
Feb 04, 2013 Feb 04, 2013

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Thanks, Jorma. Unfortunately, I tried that already—the meeting room itself is a public link, and the recordings and attachments were moved to a public folder in “Shared Content.” I double checked the permissions on the folder and everything looks like it should work.

My next idea was to add that string on to the URL you sent me a while back to download the content, replace the file links, and upload the new version. However, because they originated as recorded meetings, Connect wouldn’t let me upload a new version of the content. So I’m stumped—I don’t know why the links would break the minute the content was moved, and there’s no way for me to move them back into the recorded meetings folder.

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LEGEND ,
Feb 05, 2013 Feb 05, 2013

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Since the recording calls to the content on the server, there isn't much that can be done to replace the link with something else (I've tried). If it comes down to it, it may be easiest to re-record the presentation and see if the links work there. Otherwise a call to Support may provide some insight or a solution, but then again, it may not.

The string to download the recording source files doesn't include the linked content (or content shared in the share pod), so there isn't much that can be done there. Since every object in Connect gets a unique numerical ID, there is no way to replicate that with a new object, and that is what the recording looks to. So a swap is next to impossible. The location on the server for the content is irrelevant to the recording, as it all comes down to viewing permissions. Not sure why moving the content would make a difference, and as you stated, once you move it to the content library, there is no going back to the meeting folder.

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Community Beginner ,
Feb 05, 2013 Feb 05, 2013

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That makes sense—Support said the same thing, unfortunately. Oh well, thanks!

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