High CPU usage

[swedan]

Hi,

When running a meeting in Acrobat Connect Professional one of our customers gets bad quality on both VoIP and video because the Acrobat Add in takes most of the CPU power (pending between 80-90 percent) and the CPU total usage meter shows 100 % usage.

CPU: Intel Celeron 2.4 GHz
RAM: 512 MB
OS: MS Windows XP Pro

Has anyone experienced the same problem and solved it?

[Jorma_at_CoSo]

Does he have the latest add-in? May be worth down loading and re-installing the add in from the connect server Home > Getting Started, or by un-installing the add in and rejoining a meeting. The user will be prompted to install the add in. Or if the customer doesn't need the add-in, just uninstall it.

Jorma@RealEyes

[swedan]

Yes, already done that. Latest flash and Add-In.