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How do you unmerge audio?

New Here ,
Jul 25, 2013 Jul 25, 2013

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Hi,

When selecting the merge option to merge participant audio with their name in the attendee pod, if you make a mistake how do you unmerge the audio. For example if I merge the wrong audio with the wrong participant?

Thanks

nina

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Adobe Employee , Jul 25, 2013 Jul 25, 2013

Hi neeena,

Currently we dont have a way to unmerge a telephone number with a participant (that is why we give a confirmation message that you really want to merge this number with this user.. )

Anyways, only way is to disconnect the telephony user, and re-join the audio conference and then re-merge with the correct participant.

Thanks

Sameer Puri

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Adobe Employee ,
Jul 25, 2013 Jul 25, 2013

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Hi neeena,

Currently we dont have a way to unmerge a telephone number with a participant (that is why we give a confirmation message that you really want to merge this number with this user.. )

Anyways, only way is to disconnect the telephony user, and re-join the audio conference and then re-merge with the correct participant.

Thanks

Sameer Puri

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New Here ,
Jul 25, 2013 Jul 25, 2013

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Thanks sameer!

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