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How to clear chat history?

Guest
Aug 02, 2013 Aug 02, 2013

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Hi

   How to clear the chat history for each new session?

Thanks

Palani

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Meetings

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correct answers 1 Correct answer

Adobe Employee , Aug 05, 2013 Aug 05, 2013

Hello Palanivelu,

Can you please check if the user you are trying to login with is a 'presenter or host'? If the user is not presenter or host and is just a participant then user will not be able to clear chat history. And in that case, you'll most likely get the error you are getting. Please try granting one such user the 'Presenter' or 'Host' role and then try again and see if it works.

Do let us know if this helped.

Thanks,

Avinash

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Adobe Employee ,
Aug 02, 2013 Aug 02, 2013

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This should be what you are looking for.

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Guest
Aug 02, 2013 Aug 02, 2013

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Hi guptha

We expect clear chat history through API(webservice).

Adobe gave an one API for clearing chat history (http://xxxxxx.adobeconnect.com/api/xml?action=meeting-feature-update&account-id=yyyyyy&feature-id=fi...).  Its working fine only for admin.  But its not working fine for other users(guest, user).

Can you give any alternate solution for this.  Am waiting for your response dude

Thank you

Palani

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Adobe Employee ,
Aug 05, 2013 Aug 05, 2013

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Hi palanivelu samudi

What error is it giving to other users?

No Access or what.

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Guest
Aug 05, 2013 Aug 05, 2013

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Hi snikhil

  i got following error

   <results>

     <status code="no-access" subcode="denied"/>

</results>

Thanks

Palani

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Adobe Employee ,
Aug 05, 2013 Aug 05, 2013

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Hello Palanivelu,

Can you please check if the user you are trying to login with is a 'presenter or host'? If the user is not presenter or host and is just a participant then user will not be able to clear chat history. And in that case, you'll most likely get the error you are getting. Please try granting one such user the 'Presenter' or 'Host' role and then try again and see if it works.

Do let us know if this helped.

Thanks,

Avinash

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Adobe Employee ,
Aug 05, 2013 Aug 05, 2013

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This particular API will only be ran by Admin.

i think even if you are host or presenter this will not work.

Because here the chaneg is on Account level so you has to be Account admin.

rest of the users(meeting hosts) don't have enough permissions to update the feature using  "meeting-feature-update".

Hope this info helps!!

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Guest
Aug 05, 2013 Aug 05, 2013

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Thank you snikhil.

you are right it's working fine who has logged as admin , the rest of users doesn't had permission to clear chat history

Thanks

Palani

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