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I cannot edit my recording

New Here ,
Mar 17, 2014 Mar 17, 2014

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When I click the "edit recording" button, a message pops up saying "The selected resource does not exist."  I have been able to edit recordings in the past (as recent as one month ago) without difficulty.

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LEGEND ,
Mar 17, 2014 Mar 17, 2014

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Was the recording audio done with an integrated phone bridge? If so, it can sometimes take a few hours to process and associate the audio file from the teleconferencing provider. The recording should indicate that it is not ready for viewing (and ultimately not ready for editing). Check back later in the day and you should be able to edit your recording.

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New Here ,
Mar 17, 2014 Mar 17, 2014

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No, it was not done with an integrated phone bridge and was done approximately 1 week ago.  I'm able to view the recording, but I cannot edit it.

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LEGEND ,
Mar 17, 2014 Mar 17, 2014

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I would call support, 800-945-9120, and have them look at it. Sounds like something server side has gone sideways.

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Community Beginner ,
Mar 19, 2014 Mar 19, 2014

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I have exactly the same problem ia a licensed Connect since 2 days ago and I didn´t change anything in the Connect Server

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