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I had a recent not so great experience with Adobe Connect

Community Expert ,
Jun 17, 2014 Jun 17, 2014

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I had a recent not so great experience with Adobe Connect that I need you help on.  Keep in mind that I tested the Connect session with the presenter the day before and Connect worked very well.   On the day of the event I opened the room to get the speaker logged in as a “Presenter”.  No problems with that however I noticed that there was no “Share My Screen” button to be found anywhere. In essence I could not get him connected.

To resolve this I was forced to close out the old session and start a fresh one where I could share the presenter’s screen.  Once we were going a few of the participants mentioned that they were having problems getting audio.  Most online said they were fine but a few mentioned that we not getting the audio fluidly.  I explained that it may be due to their bandwidth and to be patient that it would cache.  Then I notice that same issue that I had talked about with a Connect technician before where all audio stops working after about  1 hour into the presentation.  They way I have resolved this was to log the presenter out and log him back in.

Keep in mind that I am online with 3 other computers via WiFi monitoring and seeing the presentation as the online viewers are seeing it and I can see it coming through flawlessly.  So, for the few who had problems I attributed it to the lack of bandwidth in their area.   However, at 1 hour into the presentation the audio dropped out completely while the video was fine and this reflected on my machines as well.  This is the continuing experience that I keep having with Connect.  The total amount of people online was 9.

Now, I have a Photoshop user group meeting that will take place online this Thursday  June 17th from 5 – 7pm featuring Dave Cross and we have about 200 people registered for that. It would be great if we could have one of the engineers attend that session.

I look forward to your reply.

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