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Issue with flash player and adobe connect.

New Here ,
Jun 03, 2015 Jun 03, 2015

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I've had a few individuals trying to watch their training videos through an adobe connect link and get the message that they need 11.2 flash or higher to use it.  They had a new version installed but we still are getting the message about flash player so went through and downloaded version 17.  Still we had the same issue, I've looked everywhere online and can't find a resolution for this.  We uninstalled flash, restarted the computer and then reinstalled flash to no avail.  They do not have real player on their, computers as I saw that could be an issue but we've never had it installed.  All are windows 7 x64 computers.  We tried Firefox, Internet Explorer, and Google Chrome with the same results.  Made sure the add on was enabled in the browsers and deleted cookies/history and reset the browsers.  Even going as far us uninstalling Firefox and Chrome and trying a fresh installation of those.  This is happening on several computers, not all of them but on several.  All are the same model (over 50 computers in the group and this is happening with at least 5 computers) Dell Optiplex 7010.

Thank you

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LEGEND ,
Jun 04, 2015 Jun 04, 2015

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There may be a corruption in the files for Flash Player. Have them uninstall the Flash Player using one of these methods (based on what OS they are using):

Windows: Uninstall Flash Player | Windows

Mac: Uninstall Flash Player | Mac OS

Then reinstall Flash Player Adobe Flash Player Install for all versions

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New Here ,
Aug 26, 2015 Aug 26, 2015

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We are having this exact same issue? Any resolutions to this? Uninstalling did not solve it.

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LEGEND ,
Aug 26, 2015 Aug 26, 2015

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Reach out to Adobe Support: Adobe Connect Help | Adobe Connect Support

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Participant ,
Aug 27, 2015 Aug 27, 2015

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Could this have something to so with the notice I just received regarding the fall upgrade which will require Flash 13.0 or better?!?

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LEGEND ,
Aug 31, 2015 Aug 31, 2015

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No, that version of Connect (9.5) hasn't been deployed, so it wouldn't be relevant to these users.

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