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JAWS Screen Reader and Chat Window in AdobeConnect

New Here ,
Jun 03, 2014 Jun 03, 2014

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Hello, I recently hosted a webinar for a group of people with disabilities from around the world. I noticed that the blind and low vision participants were not participating in the chat window and followed up with one of them afterwards. A participant from India who uses JAWS screen reading technology said:

"I didn’t face much of accessibility issues, but somehow I couldn’t use the Chat Window. As you had made me aware, I understand, that it should have been accessible with JAWS, but somehow, I couldn’t use it. May be, it is accessible with an upgraded version of JAWS."

Is there a certain version of JAWS that users must have in order to be compatible with the Chat window feature? Or might it have been user error? Let me know if there are any tips that we can give to future webinar attendees, as we often have participants with various disabilities. Thank you!

- Ashley

United States

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correct answers 1 Correct answer

Adobe Employee , Jun 05, 2014 Jun 05, 2014

Hello Ashley!

The whitepaper http://wwwimages.adobe.com/content/dam/Adobe/en/education/pdfs/adobe-connect-accessibility-wp.pdf states JAWS 11 as a benchmark.

A much longer and broader thread on Connect & accessibility is at http://webaim.org/discussion/mail_thread?thread=4392. You may want to mine some information and see if it is useful. Unfortunately, a user could not use Connect UI with JAWS. Could be some edge case or a bug.

If and when you use Connect via JAWS, please do share your experience

...

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LEGEND ,
Jun 04, 2014 Jun 04, 2014

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I'm not sure this page provides the information you are looking for, but it is worth checking, Adobe Connect 9 - Section 508 Voluntary Product Accessibility Template.

If nothing else, there is a contact email for the team at Adobe that deals with accessibility, so you may be able to contact them directly and get some answers. If you do find that there is a specific version or versions of JAWS that should be used, please share that information here.

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Adobe Employee ,
Jun 05, 2014 Jun 05, 2014

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Hello Ashley!

The whitepaper http://wwwimages.adobe.com/content/dam/Adobe/en/education/pdfs/adobe-connect-accessibility-wp.pdf states JAWS 11 as a benchmark.

A much longer and broader thread on Connect & accessibility is at http://webaim.org/discussion/mail_thread?thread=4392. You may want to mine some information and see if it is useful. Unfortunately, a user could not use Connect UI with JAWS. Could be some edge case or a bug.

If and when you use Connect via JAWS, please do share your experience and feedback in this thread.

~Ashish

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