License doesn't work - Request of Chargeback

[Fernanda Nunes]

In December I got a monthly license of Adobe Connect Learning to provide a training session in Jan-06th.  Unfortunately, after creating the virtual session and sending the invite to our contacts, last Friday, as I tried to view how my presentation would be shown, appeared a message about “user limit exceeded”, but there was no one connected besides me. I’ve tried a lot of changes in my access to correct this situation but anything worked. I also tried to contact Adobe by mail asking for help but no reply. So I would like an information about how can I cancel my account and how can I have a chargeback, as the only reason I bought the license with this specific session and it didn’t work. Hope have any answer now. Regards

[John T Smith · Accepted solution]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...