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Limited to Desktop Sharing Only

New Here ,
Dec 12, 2013 Dec 12, 2013

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As of today, I can only share my desktop using Adobe Connect. I can no longer share individual applications or windows.

Concidentally, a number of Microsoft updates were applied to my Windows 7 laptop late yesterday (December 11th, 2013). Sharing worked fine for extended sessions earlier in the day yesterday and Tuesday, so this is a very recent development. I have already tried rebooting my laptop.

I am running version 11.2.385.0 of he Adobeconect Add-In, Firefox 25.0.1, and Windows 7 Home Premium 64 bit.

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LEGEND ,
Dec 12, 2013 Dec 12, 2013

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By chance, are you using a dual monitor system and trying to share applications/windows on your second monitor? Whenever doing application or window sharing Connect defaults to your primary monitor (this has bit me more than once!).

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New Here ,
Dec 12, 2013 Dec 12, 2013

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While I often use a dual monitor configuration with this laptop, I was not doing so during any of the 3 Adobeconnect sessions I hosted this week (the first two completely normal, the last limited to desktop-only sharing).

I verified that the laptop "saw" only its internal display, and had rebooted the laptop while it was using only its internal display as well.

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New Here ,
Dec 31, 2013 Dec 31, 2013

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This problem still exists for me. I can only share my desktop, not individual applications. Windows 7 64bit, latest updates applied.

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LEGEND ,
Jan 02, 2014 Jan 02, 2014

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Are you seeing an error when trying to do application or window sharing? Are the options just not available?

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New Here ,
Jan 02, 2014 Jan 02, 2014

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No errors, and the option to share is available. When I share a window or an application, though, the other particpants see only a crosshatched rectangle where my application should appear. If I move the application around, the crosshatched rectangle moves around in sync.

I can share my entire desktop, and when I do so, all applications are visible. That is not a desirable solution, however.

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LEGEND ,
Jan 02, 2014 Jan 02, 2014

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Ok, that makes sense, and is not how it should work. The crosshatched view is representative of a window/application you didn't choose to share (as I'm sure you know). If that is all that is showing, I'd try uninstalling the Add-in and reinstalling it, and if that doesn't work you can reach out to Adobe Support, 800-945-9120, and have them see the issue live and address it.

Also, just to verify, you should see the red Stop Sharing button in the top right of the window or application that is chosen to be shared, next to the minimize, maximize and close buttons for the window.. That may be something to look for and verify.

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New Here ,
Jan 02, 2014 Jan 02, 2014

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I opened an incident with Support via chat and extended adobeconnect session on Tuesday this week, and although no resolution was found, the issue has been escalated to the next support tier.

I've uninstalled and reinstalled the add-in a couple of times now, with no change in functionality.

And yes, the red Stop Sharing button is present . . . in fact, everything from the presenter standpoint looks perfectly normal. When it first occurred I had no indication at all that my application was not visible to other attendees (other than them interrupting my presentation to let me know that they couldn't see what I was demonstrating).

Between the last successul application sharing session and the first unsuccessful one, there were a number of Microsoft updates to Windows 7 64 bit, and I believe I also updated VMWare Workstation 9 to version 10. I could start backing out updates and uninstalling VMWare, but the former presents a vulnerability risk and losing VMWare makes it impossible to do my job

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