link a la grabacion está roto

[susavei]

Dear friends :
we do not explain what happened to the recording to driving the link on the photo.
Simply it does not appear and our students can not access the content.
What does this solution ?
Thank you very much for your kindness. Un buen día!

This happens... nothing

[Jorma_at_CoSo · Accepted solution]

Your image shows that there is no data in the recording. The file size is 0.0 KB. You may want to reach out to Adobe Support to see if they can help recover the recording for you. Ayuda de Adobe Connect | Asistencia técnica de Adobe Connect

[susavei]

Thank you, Jorma Real Eyes.

[susavei]

Sorry Jorma, it is a data recording: Fecha de grabación: 18/04/2014

And he recording perfectly looked and listened.

We have a serious problem with technical assistance in Spain. We don´t have one. No phone, no mail, no resolving emergency. Uf!

Do you think there is any other possibility to solve this, without having to go through our supplier in France, which in turn talks to USA and take too long to respond?

Really thank you very much

[Jorma_at_CoSo]

Well, you can try this page, Adobe Connect Chat Support, where you can chat with a support agent.

[susavei]

Muchas gracias. Eso fue lo que hice. Me dicen que la grabación no se realizó correctamente, pero esa grabación allí estaba. Así es que desapareció, y hay que hacerla nuevamente. MUCHAS GRACIAS

[Jorma_at_CoSo]

Well, I'm not sure I'd accept that answer, as there isn't really a wrong way to do a recording in Connect. You either select Record or you don't. I suppose if you hit pause immediately after starting the recording you would have nothing in the recording, but that seems like an unlikely occurance.

You can try working with your suppiler and see if they can help facilitate a better answer or attempt another chat conversation with support.