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Lose connection

Guest
Jun 26, 2013 Jun 26, 2013

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Hello,  I do a webinar from America on Fridays and as i am in Australia I keep losing the connection every couple of minutes is there anything i can do about this please..

Joan

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Adobe Employee ,
Jun 28, 2013 Jun 28, 2013

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Hey joanne1948,

Are you using Hosted Services of Connect.

Some info on your bandwidth when you experience this could  be helpful in find out the issue.

Also you check that from Latency Meter inside the meeting .

i:e : on top right of the meeting there is a green bar , just click on that and check the BW status.

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