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Lost audio and rooms disappearing

New Here ,
May 09, 2011 May 09, 2011

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I'm checking to see if anyone else is having increased issues in a couple of areas (it has gotten so bad, we're having to look at alternatives):

1. We had multiple recorded classes last week. When we went back to listen to playbacks, only half had the audio track. (We do a lot of these, so we're sure it wasn't user error.)

2. We scheduled a multi-day class. When we went in to start the calss, the whole room and all setup had disappeared.

3. During a class, we suddenly lost some of our pods, and could not bring them back.

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Guest
May 11, 2011 May 11, 2011

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Please report that to support so they can investigate. The loss of your room is a known little seen bug and is fixed in the new releases being rolled out and the on-prem release May 28th. Please report this by calling in and logging a ticket.

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New Here ,
May 12, 2011 May 12, 2011

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We did report these cases to Adobe.

The response on the disappearing room - "no clue"

No response after 5 days on the lost audio. We've had to reschedule classes at significant lost revenue to our company.

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New Here ,
May 12, 2011 May 12, 2011

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Just keeps getting worse. Today, adobe support said

all 100 of our classrooms are corrupt and need to be rebuilt.

Lost revenue for us = many lost customers for Adobe.

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Guest
May 12, 2011 May 12, 2011

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I'm sorry to hear that.  If you were using room templates, that has affected some users where the rooms get corrupted. Rooms created on their own were not affected and not all customers have run into this. It's a sporadic issue that has been addressed in the new updates rolling out this month.

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