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MAC Issues: Please Help

New Here ,
Aug 17, 2007 Aug 17, 2007

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I have an "attendee" who can't get his camera working. He's on a Mac and the acrobat connect program does not detect his USB camera. His camera is not an “Isight” nor is meant to work on Mac. However... and here's the kicker, he can get it to work with a program called Macam. Is there any hope?

Joel


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Guest
Aug 20, 2007 Aug 20, 2007

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Joel - make sure the user selects their camera in the Meeting menu > Select camera. Mac users usually see a number of options in the drop down, so they may need to try each one before it turns-on within the room. I've probably helped 10+ people with these instructions and it all worked-out.

In saying that, I've seen more advanced and complicated issues with Macs and cameras on this board, so you may want to find those threads.

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Guest
May 29, 2008 May 29, 2008

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My add-in isn't loading. I'm on a MacPro tower, running Leopard. I had the same issue with Breeze after updating my system. Any thoughts?

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LEGEND ,
Jun 05, 2008 Jun 05, 2008

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Download the latest version of the add-in. You can get it from the "Getting started" page from the server.

Jorma@RealEyes

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