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Macbook Pro problems sharing Retina desktop

Community Beginner ,
Jun 11, 2014 Jun 11, 2014

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Hi, I recently bought a MacBook Pro 15'' Retina, and when I'm on a Adobe Connect meeting, and share my desktop screen only the lower left quarter of the screen is shared to the rest of the particiants. I've tried changing the resolution of my Macbook display, and also of the adobe connect meeting Room Screen resolution with no luck.

If I share a second monitor, not retina, I have no problems and the screen is shared fine.

Is anyone experiencing the same issue? Any fixes or workarounds?

thanks,

Gabriel

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Adobe Employee ,
Jun 12, 2014 Jun 12, 2014

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Screen sharing should work fine using Retina display.

What is the exact display resolution which you are using ?

Thanks,

-Nitin

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Community Beginner ,
Jun 12, 2014 Jun 12, 2014

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1680x1050 but it does not seem to matter, as I change it and the problem persists. On the other hand it does not happen on my second monitor (1920x1080).

Regards,

Gabriel

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New Here ,
Jul 08, 2014 Jul 08, 2014

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Hi -

Regarding the issue you reported:

  • Adobe Connect
  • Macbook Pro
  • Sharing your desktop only shows the lower left quarter of the screen


I am a technical support analyst, and have a user who has reported this exact issue

Q: Were you able to resolve this issue?  If so, could you share what you did to resolve it?

~Thanks! 

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