Helllo.
For the second time in a short period, a recording (password protected) from a meeting in Adobe Connect does not open when clicking on the link, it keeps stuck on connecting. Last time I was able to contact support via the chat and an agent provided a zip file from the recording that I needed to upload to the content. This proved to be a good solution.
Unfortunately, the chat function is currently down and I have no idea how to get in contact with support. Can someone help me to access my recording again? Would also be great if you could investigate why this problem keeps occuring with our recordings, since we plan to use this quite often for training purposes.
Kind regards,
Ilona
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