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Move Adobe Connect 7.5 to new server hardware

New Here ,
Jan 16, 2011 Jan 16, 2011

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What is the process for moving Adobe Connect to new server hardware. We are currently running Adobe Connect Pro 7.5 (7.5.1.0.100) on a Win2K3 SP2 server. We would like to move Connect over to new server hardware running Win2K8 R2 (64-bit). The Connect database will remain on a separate Win2K3 SP2 / SQL 2005 sp4 server.

Unless it will pose a problem, the NETBIOS computer name will be different. However, the IP address and FQDN will remain the same.

What is the recommended procedure for doing this?

PS - Shortly after moving to new hardware, we plan to upgrade to Connect 8. Is it better to upgrade first, then move to new hardware? Or vice-versa?

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correct answers 1 Correct answer

Explorer , Jan 17, 2011 Jan 17, 2011

Hi,

moving to new hardware is basically a new install on the new server, then moving over backed up content, then reconnecting to the database.


It makes no difference if you upgrade first and then move hardware or move first and then upgrade. I'd move first and make sure Connect works fine on the new hardware, then upgrade.

Here are some steps that should work.

1. make sure your new hardware, OS and SQL Server are supported

     http://help.adobe.com/en_US/connect/8.0/installconfigure/connect_8_insta

...

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Explorer ,
Jan 17, 2011 Jan 17, 2011

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Hi,

moving to new hardware is basically a new install on the new server, then moving over backed up content, then reconnecting to the database.


It makes no difference if you upgrade first and then move hardware or move first and then upgrade. I'd move first and make sure Connect works fine on the new hardware, then upgrade.

Here are some steps that should work.

1. make sure your new hardware, OS and SQL Server are supported

     http://help.adobe.com/en_US/connect/8.0/installconfigure/connect_8_install.pdf

    (for 7.5 check the requirements here: http://www.adobe.com/products/acrobatconnectpro/systemreqs/#proserver )

2. Take a backup of your current content directory and all customised config files.

    (the config files will be a reference to restore SSL or other modifications, do not just move them back in once upgraded).

3. Take a backup of your database and make sure you know the login and password to your SQL server.

4. Stop the services on the old server

5. If also moving DB, attach your DB backup to the new SQL host.
6. Install Connect on the new hardware.

7. Do not start the services yet, first restore the backed up content.

8. start the services, bring up the console and connect to the DB.

9. check your settings in the console, a restart might be required first.

10. Does the login page load?

11. Follow the install guide from step 1 to re-apply SSL config if required (in Connect 8 this is done slightly different than in C7)

Changing the windows machine name, can cause trouble, not always, but it's easiest to just re-use the name on the new hardware.

If that's not an option, an entry in the conenct DB needs to be updated:

http://kb2.adobe.com/cps/407/kb407446.html

I am fairly certain these steps will work, but cannot test this and I do not know your exact environment, so I can give no guarantee this will work. It is always good to just test the move to new hardware and if things go wrong, bring the old system back into production and contact support.

Good luck!

Kay

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New Here ,
Jan 17, 2011 Jan 17, 2011

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Thanks Kay!

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New Here ,
Mar 16, 2011 Mar 16, 2011

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I'm going through this right now. Trying to move to new hardware from Connect 7 but going to 8. Any lessons learned from your migrations that I should be aware of?

Thanks,

Joe

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Guest
Mar 22, 2011 Mar 22, 2011

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Adobe Connect 8 SP1 is due out in April so I suggest you try to wait for that release if possible.  It has a significant number of features that did not make it into Connect 8.0. It also includes a new add-in for Mac, Windows and Linux with improvements. Most Hosted customers will move from Connect 7.5 to Connect 8 SP1 with everyone upgraded by June.

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