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Moved recording does not appear as content

Guest
Sep 25, 2013 Sep 25, 2013

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I recently encountered an issue where, when I attempt to move a recording from under a meeting to a Shared Content folder, either the list of Shared Content folders does not appear or, when the move is "successful", the recording is bot listed in the new content location.  Interestingly, if I change the URL of the destination location from "content" to "meeting"  (http://server/admin/content/sco/... to http://server/admin/meeting/sco/...), the recordng will appear in the list.  Unfortunately, under this "meeting view", there is not any editing or offline functionality.  The link for the recording continues to be functional and playback works normally, but the recording is otherwise treated as a "meeting" rather than content.

recording.png

Using the API, I used the sco-by-url XML action to compare the values of an affected recording to an unaffected one, but could not find anything that appeared unusual.  Both recordings were identified as the "content" type.

Atempting to edit the video, or make an offline copy, by modifying the usual link produced by clicking those button with the appropriate url-path generates a "Not Found - The selected resource does not exist" error.  The editing and offline copy processes worked normally prior to the move.

We are currently running Adobe Connect version 8.2.0.0:

package=8.2.0.1.156.20110921.963902

installer=8.2.0.0.11.20110728.938680

fmg=8.2.0.0.4.20110906.879854

fms=8.1.1.0.2.20110427.772086

presenter=8.2.0.0.6.20110824.924658

cps=8.2.0.1.3.20110920.973276

mssql=8.1.0.0.10.20110311.8644363

teleintercall=8.1.0.0.2.20110207.776631

telepremierena=8.1.0.0.21.20110412.882778

telepremiereemea=8.1.0.0.21.20110412.882778

cpshelp=8.2.0.0.4.20110908.964981

addins=8.2.0.0.3.20110831.929039

dbscripts=8.2.0.0.23.20110818.956139

teleavaya=8.1.0.0.4.20110412.882778

telecisco=8.1.0.0.17.20110412.882778

telemeetingone=8.1.0.0.2.20110207.776631

telephonyservice=8.1.0.0.8.20110228.847019

tomcat=6.0.29

stunnel=4.28

Is there another mechanism Adobe Connect discerns between the content and meetings so far as under with view/interface it will be displayed?  Is there a way to correct this behavior for existing files?  Thanks for any insight.

Eric

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LEGEND ,
Sep 26, 2013 Sep 26, 2013

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Having support look at this may be the best option. Since you are using your own server, you should call 866-335-2256, wait for the second round of prompts and then option 1. Have your support contract number ready when you call.

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