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My problem is that I can not reset the password for the 'access to the portal ADOBE Connect

New Here ,
Jun 10, 2015 Jun 10, 2015

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Hello, my problem is that I can not reset the password for the 'access to the portal ADOBE Connect. I connect to the web page https://eseminars-emea.adobeconnect.com/system/login/ok?next=%2F&set-lang=en (or https://eseminars-emea.adobeconnect.com) to review an eSeminar, Login to insert the latest credentials used and I get the 'error "Invalid user or password. Please try again.", then follow the procedure "Forgot your password", comes the email with the link to reset the password, I enter a new password, the message "your password has Been changed" I click the button below for a new login with the new password and again appears the error "Invalid user or password. Please try again.". I performed the procedure for 3 times with different passwords all 8 characters and over but without result. thanks Best regards Andrea

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LEGEND ,
Jun 10, 2015 Jun 10, 2015

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Adobe Connect Help | Adobe Connect Support - Contact Adobe here. The issue is likely that the reset password function doesn't work for Guest User accounts in Connect. So they will either need to convert your account on that system to a Registered User or remove your account and let you re-create it.

If that account isn't run by Adobe (I can't tell from the URL if it is an Adobe run account or a private account) then contact the admin for that account to change your user type or remove your account so you can re-create it.

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