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Need to customize user-facing messages in Connect

New Here ,
Dec 07, 2016 Dec 07, 2016

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Hi All,

I need some help. When I have a user try to enter a room as a guest *without* a host, they are given the message "This is a private meeting. Your request to enter has been sent to the host. Please wait for a response."  I need to change this message -- preferably for EACH meeting. I want it specific to the meeting space itself: For example: "The next session of Webinar title is scheduled for <Date> at <time>. Please come back to this meeting URL at that time."  I cannot figure out a way to change this message. Can it be done?

I see that the same message is displayed when there is a host in the room and someone tries to enter as a guest. Again, I'd like to customize that message (if they are separate in some way, one message for a hosted room, another for a non-hosted room?) if possible.

I know I can create custom messages in the "End Meeting" dialog box; so I'm hoping I can do the same for these "private" meeting messages.

Any assistance is greatly appreciated!

Penny

Other details:

We are running our own Adobe Connect Server, V 9 (Enterprise account)

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Engaged ,
Dec 07, 2016 Dec 07, 2016

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You can put HTML code into that box, but you might need a developer to figure out how to pull the right API call into that box programmatically.  Have you talked with any of the development partners?

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New Here ,
Dec 07, 2016 Dec 07, 2016

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TrickThat, thanks for your answer! And no, I haven't talked to any of the development partners. I do have some pretty talented programmers in my office, just not sure how to approach getting into that code to make those changes. Plus, I assume that any changes to the code would be "global" and all meetings would reflect that same message (which is not ideal for me). Given the fact that I have over 40 hosts, and hundreds of meeting rooms, some would object if I made such global changes.

Penny

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Engaged ,
Dec 07, 2016 Dec 07, 2016

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I have to figure out how to change my profile name, but anyways, my thought would be if you could get an API call that could check the SCO ID of the room it is listed in, it could query for the next session.  This is already in a webinar room when you enter outside of a scheduled sessions or events time.  I'm not sure if this would work if you are using normal meetings and not events though.  An easier job for a developer might be a custom pod that is actually in the room that lists the next session.  You could also use the events module so that if they try to enter the event url before the session, I believe it will list the session time...have you considered events or are you already using that?

Tom GK

Clarix Technologies

585-899-5300 ext 166

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New Here ,
Dec 07, 2016 Dec 07, 2016

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Tom, Thanks for your answer -- I am not familiar with "API" or how that really works -- sounds too much like code to me! But I'm willing to learn! I am using normal meetings and not events (to be honest, I'm not sure of the difference between meetings, events or seminars!) I'll see if I can find information about the events module too.

I guess I better find tutorials about API's and Adobe Connect as well! It sounds like this is where I can gain access to some of those standard messages...

Penny

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Engaged ,
Dec 07, 2016 Dec 07, 2016

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Penny,

Here is a link to the API(Linking to programs together) and the SDK-Software Development Kit(Changing the way the software works),

Adobe Connect | Adobe Developer Connection

This should make sense if you have developers as it is pretty standard.  Let me know if you need an external vendor or a quick call to talk through Events and Webinar license options.

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LEGEND ,
Dec 07, 2016 Dec 07, 2016

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Penny,

The API's can be found in the Web Services document, which can be found here: Adobe Connect | Adobe Developer Connection

However, that message is a system message and I don't believe you can edit it without having your own server, and even then if you modify the file on the server that has that message it will be a universal change for all meeting rooms.

I believe your best option would be to use the Block Incomming Attendees feature (not accessible via API calls) in the room. Like the End Meeting function you can create a custom message that displays whatever text you want. But it is different from the End Meeting function in that it will display your message as long as you have the Block Incomming Attendees function enabled. This way you can have a message that displays when a host isn't in the room.

Adobe Connect - Block Incomming Attendees - Enable.JPG

Adobe Connect - Block Incomming Attendees - Message.JPG

Jorma

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Engaged ,
Dec 07, 2016 Dec 07, 2016

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Jorma,

Did you know you can add HTML code to that message?  I have a hot link to my email and my linkedin button on both my end meeting and on my block incoming attendee boxes.

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LEGEND ,
Dec 07, 2016 Dec 07, 2016

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Yes, I did know you can put HTML in there as well. The point being that it is different from the "This is a private meeting" message that the OP was referring to.

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New Here ,
Dec 07, 2016 Dec 07, 2016

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flyingj81,

I tried this - but when someone tried to enter the room, they still see the "this is a private meeting" message. (I wrote the message, saved the message, I also check "Incoming attendees can request entry" but the custom message did not appear.) I like the idea of adding HTML, but I better get plain text to show up first!

Penny

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LEGEND ,
Dec 08, 2016 Dec 08, 2016

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Ah, right. I forgot that Adobe changed that function for Named Host licenses. Well, that makes things more difficult.

I'm not sure that there is a reasonable way to customize that message in this case. Since it defaults to that system message, there really isn't much that could be done to put something in it's place.

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