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no access after a paid renewal in Meetings

New Here ,
Oct 09, 2019 Oct 09, 2019

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Hello,

 

I need your support on how to renew my access to Adobe Connect Meetings.

 

Last year I have created an account in Adobe Meeting Host 25 which was used for a several months and then I cancelled the subscription.

On October 4th 2019 I successfully paid the monthly fee of 46 euro to renew our access. However I cannot seem to enter the platform. I have sent several requests for a new password from different emails. But I still have not received an email on any of these emails how to renew my password and to access Adobe Meetings. I am not sure which of these emails is associated with the account that was paid to be renewed and I don't know how to check it.

I have original order number, payment confirmation for the renewal, email from 2018 with username and password that I should use (not working).

How can I contact someone who can help me how to enter the renewed subscription for Meetings Host 25.

 

Thank you!

Vera

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LEGEND ,
Oct 09, 2019 Oct 09, 2019

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You can contact the Connect Support team directly. They should be able to help handel your renewal. https://helpx.adobe.com/adobe-connect/connect-support.html

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