Non-Registered Users Still Able to Log Into Meeting

[michaelm19617145]

From what I understand, if only the setting "Registered users may enter the room" is selected, then only users who are explicitly added to the room as participants should be able to log in, correct? But what we are seeing is even with this setting, anyone with an Adobe Connect account is being able to log into the room. It seems to not be working properly. Are we missing something? Thanks.

[Jorma_at_CoSo]

With that setting enabled, you should see that users with an Adobe Connect account that are in the participants list (or in a group in the participants list) should be able to get into the room without the Meeting Host's permission. If they have an Adobe Connect account and are NOT on the participant list, the Host will get a message similar to "John Doe would like to join the session. Accept or Decline"

Account members may enter the room is the setting where all users with an Adobe Connect account in your environment can enter the meeting without the Host's approval.

[michaelm19617145]

Yeah, that's what I thought too but it doesn't seem to be working that way. Users not in the participant's list are still able to log in for some reason.

[Michelle S at HCO]

This issue is still occurring (May of 2024). We are experiencing this as well. Anyone with an Adobe Connect account, but are NOT on the Participant list for the created event are able to bypass and join the session. I manually remove their name from the Participant list, if they cancel or their manager reschedules them, but sometimes they still join. Since they have an Adobe Connect account, they are able to join the session.