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Not possible the enter the meeting room

New Here ,
Aug 12, 2020 Aug 12, 2020

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I need support please.

When I try to enter the room as the host or as participant, I always get the message below.

Thierry5C1D_1-1597256768114.png

I have purchased a meeting host 25 license.

Thierry5C1D_0-1597256592604.png

I have read many posts and spend few hours trying in vain...help please.

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correct answers 1 Correct answer

LEGEND , Aug 12, 2020 Aug 12, 2020

It looks to me like the account wasn't provisioned correctly. The Meeting Peak Concurrent User limit should not be 0. Contact Adobe Support to have them fix that. 

https://helpx.adobe.com/adobe-connect/connect-support.html

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LEGEND ,
Aug 12, 2020 Aug 12, 2020

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It looks to me like the account wasn't provisioned correctly. The Meeting Peak Concurrent User limit should not be 0. Contact Adobe Support to have them fix that. 

https://helpx.adobe.com/adobe-connect/connect-support.html

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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