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Participants See Black Screen

Explorer ,
Mar 22, 2012 Mar 22, 2012

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Hi everyone,

One of our instructors encountered a new problem yesterday. The instructor and some -- but not all -- of her students could see all of the pods and interact normally, but other participants could only see a black screen. No one had difficulties logging in and everyone could hear normally, but a significant number of students couldn't see any pods.

Our coures are running Adobe Connect 8.2.0.0 with the Add-in disabled on a hosted server.

Here's a screenshot of what users saw:

black screen.png

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LEGEND ,
Mar 22, 2012 Mar 22, 2012

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This looks like a recording of a live session that is being watched. I could be an issue of the content either not being available (viewing permissions are private) or maybe it was removed from the server.

Did the users in the live meeting experience this as well? What was supposed to be shown here?

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Explorer ,
Mar 22, 2012 Mar 22, 2012

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You're right, it is a screenshot from a recording, but it's identical to what participants saw during the live session. I just posted this because I wasn't able to get a screenshot during the meeting.

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New Here ,
Apr 05, 2012 Apr 05, 2012

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One of the patches in the 8.2.x chain has a fix for that, if I recall.

What was the content being shared? Desktop?

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Explorer ,
Apr 05, 2012 Apr 05, 2012

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It was a PowerPoint presentation.

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New Here ,
Apr 05, 2012 Apr 05, 2012

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This is also relevant to your other post - missing pods / pod content / titles, etc -

all fixed in 8.2.1.3

See if you can get your on-premise server upgraded to that patch level.

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Explorer ,
Apr 05, 2012 Apr 05, 2012

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Great. Thank you very much for your responses. Much appreciated.

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