• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Permissions bug?

Participant ,
Oct 08, 2014 Oct 08, 2014

Copy link to clipboard

Copied

We had a myriad of problems during a session today and I would greatly appreciate any advice on what happened and why.our

1) Several of our participants had their permissions changed. A participant who was screen sharing became a host and a host became a participant. Another participant who had been raised to Host suddenly could not type new text into the chat pod. All without anyone causing the change.

2) Our Chat Pod started moving around the window, then closed. Also, our layout switched from one to another and back a few times. Again, without any of the hosts doing anything.

Is it possible that the server flummoxed out permissions and mistakenly assigned host rights to an attendee? This would explain both our shifting permissions and the odd behavior of our various pods.

Views

342

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 08, 2014 Oct 08, 2014

Copy link to clipboard

Copied

James Jones wrote:

1) Several of our participants had their permissions changed. A participant who was screen sharing became a host and a host became a participant. Another participant who had been raised to Host suddenly could not type new text into the chat pod. All without anyone causing the change.

The permissions change was likely due to another person with Host rights suffering from what I usually call Red Button Syndrome (meaning that someone can't help themselves from doing something in the room that affects others like a permission change or modifcation/removal of a pod, etc.). They realized they could affect other peoples permission level and moved the individual who was at Host to Participant. I don't know of any other way that the user role would have changed. The issue of not being able to type in the chat pod is most commonly a connectivity issue, but usually has other symptoms. So that one may take more research to identify the problem.

James Jones wrote:

2) Our Chat Pod started moving around the window, then closed. Also, our layout switched from one to another and back a few times. Again, without any of the hosts doing anything.

Again, this sounds like one of your Hosts was doing this, probably without realizing that it was going to affect the entire room. In fact, I would be willing to put money on it being one of the individuals at the Host role in the room (people aren't always willing to admit that they made a mistake durring a live session). You may want to consider if all those individuals at the Host level needed to be there, or if they just needed to be Presenters. I'll promote just about anyone who needs it to Presenter in my room(s) but it takes someone really needing Host rights to get that from me .

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 12, 2014 Oct 12, 2014

Copy link to clipboard

Copied

LATEST

+1 to Jorma's reply and my money next to his

I've seen this happen a few times where new users did not realize that as a Host their changes affect the entire room. It is quite probable that they got curious about all the options and did some seemingly harmless fiddling with the layout/pods. While the product is not bug-free, but in many years I haven't heard of random permission changes and layout changes happening in a meeting room.

If you notice it happening again, please do update this thread.

regards,

Ashish

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines