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please help, i cant even see how this will be different

New Here ,
Nov 24, 2013 Nov 24, 2013

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i need answers, i feel trampt and in danger but in all honesty i dont know, i want to know what is happening to me because i know that something is going on and its destroying me! please talk to me in a way i will understand or provide me with a way of understanding you

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New Here ,
Nov 24, 2013 Nov 24, 2013

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i want to feel safe. and i want to understand

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New Here ,
Nov 24, 2013 Nov 24, 2013

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this is all in relation to the entirety of the situation surrounding the recent hacking

of my laptop and among other things, my fear of the files i have on that computer holding my art and whatnot. and how to best approach everything that is linked to this

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Adobe Employee ,
Nov 24, 2013 Nov 24, 2013

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Hi John,

Just so the community is able to help you, can you please be specific about your query? What is the software you are using? What exactly is the scenario that blocks you?

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New Here ,
Nov 24, 2013 Nov 24, 2013

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well, i guess in all honesty im not completely sure how to word my answer to your response, i guess since my entire computer was involved that wpuld mean that all of my hard and software would have been exposed if not potentially exposed. also, the fact that i have to assume from experience that all of my computers componants were affected by this hack into my machine then i think everything is not true as it was and therefore i am blocked by not being able to trust anything in the machine, because i dont have the ability to know which componants are unaltered because of my ignorance to the specific ways in which everything works with one another. ultimately, i see a lot that has been altered so i will just assume that a componant is not unaltered because its safer for me to assume that. and i am stuck working with this machine because i am not sure of how to get everything fixed and back to a state of normal working order that is protected from this happening again. ultimately it is my ignorance of how to handle something like this because i havent encountered it before and up until now, i didnt think this could happen as i see it to be occuring.

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