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Please let me know Network lag

New Here ,
Jan 18, 2017 Jan 18, 2017

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We recently tested Adobeconnect using from the Japan to Mongolia and we observed 4-6 seconds of lag in voice transmission. During this test there were only two persons doing conference call and exactly same test was performed using Facebook video call and the result was no lag in voice and HD video. But we tested only in Mongolia there was normally. I think that this lag is due to Adobeconnect server's speed or Japanese server's speed. How I know where is located Japanese server? and Which server they are connecting us? I resulted command by "tracert'' to AodobeConnect so the server's located in the Singapure. But I don't know which from server connecting Japanese side? Please help me? Thanks!

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