Possible Causes for Windows 7 64bit unable to connect to meetings?

Report · Mar 28, 2012

I have one user on a Windows 7 64bit laptop who cannot connect to meetings. He gets the login screen, enters name as Guest, and hits Enter Room. Connects to troubleshooting screen and small "Adobe Connect" window pops up but that is all the further it will go. No meedting room comes up, and meeting host does not get a request to allow user into meeting room. This happens in IE9, Firefox, and Chrome browsers. Wondering if there could be some kind of security setting that might be blocking him? Or any other suggestions.

Report · Mar 28, 2012

Could he be having a firewall issue? You can also take the Connect Add-in out of the equation by puting "/?launcher=false" after the meeting URL

Report · Dec 06, 2012

Hi there,

I have similar problem as Larry3323, and here's my system:

-. Windows 7 64-bit,

-. Adobe Connect Version: 8.2.20

-. Flash Player Version: WIN 11.5.502.110

-. Browser: Google Chrome and Firefox

My login problem can be easily solved by following your suggestion, that is by putting "/?launcher=false" after the meeting URL. However, when I had logged in and tried to/clicked Share My Screen, new window labelled Adobe Connect (I believe it is the Adobe Connect Add-in's window) pops up but nothing shows in there -- just a blank white page.

On the previous window, however, it shows this page (please see the pic that I attached below). Please let me know whether this is a common issue of Adobe Connect with Windows 7 64-bit, or whether this is something else. Also, please let me know if there is a way to fix this

Thanks,

Report · Dec 07, 2012

Well, right off the bat, you should be using the meeting test app and viewing the results.

Second, Windows7 64bit works just fine with Connect8. Again, there are lots of options here.

Are you licensed or hosted? If you're licensed, you should have a look at the debug.log to try and discern if there is any reported error. After that, from the same subnet of your LAN is any other user having the same problem? Users with the same OS profile? Users with different configurations? What about from a different subnet on your LAN?

And what about modifying security settings on the browser? Is it a locked down system? If so, you may have to revisit the group policies in order to allow Connect to operate properly.